REACH YOUR CUSTOMERS WITH A 24/7 LIVE RECEPTIONIST

 

How many times have you tried to contact a business, only to find they are closed for the day? This can be very frustrating for customers.

 

Like you, many of your customers are very busy during regular business hours and may find it difficult to call during those times. How can you better serve these busy customers? You can do so with a live receptionist who is always there to answer the phone.

You might be thinking, “Well, I have a voicemail system — customers can leave a message when they call after hours.” It’s true that customers can leave a message, but how many actually will? Many people simply hang up when they reach a voice mail system. And if they don’t leave a message, and they don’t call back later, you’ve missed an opportunity for a new client.

Are you losing customers because you don’t have someone to answer calls after hours?

Do you know how many customers call but go elsewhere because no one answered the phone? Even with voicemail, missed calls lead to lost business opportunities. A live receptionist can capture these opportunities, so you won’t be missing out. Consider how impressed your customers would be if you provided a live receptionist at any time, day or night. Whenever a customer needed to call your company, they would find a live person there to answer the call and listen to their questions. This makes customers feel valued and supported.

Having a receptionist around the clock could be the one thing that makes a customer go to you instead of your competitor. For example, consider a customer that’s looking for someone to service the heating system in their home after hours. If they call one company and get a recorded message of the business hours, the option to leave a voicemail, or even no answer at all, they will very likely hang up and try another business. Instead, when a customer reaches a live receptionist, they feel like they’re being heard and taken care of, even if that receptionist is simply scheduling an appointment for them.

Having a live receptionist to answer calls at any time tells customers that you think they’re important enough to have someone there for them 24/7. It tells customers that they’re your number one priority. Even if a customer isn’t completely happy with the services they received from you, a live receptionist can be there to listen to their concerns, which helps immensely in maintaining a good business-client relationship. And most importantly, a call answering service allows new customers to reach a live person, and this may make all difference when it comes to growing your business.

What message is your business sending to your customers after hours?  

Are you sending a message that you do not care about the customer or that you care only during business hours? Consider how impressed your customers would be if their calls were answered around the clock.