What are your overage fees?
If you go over your monthly plan each additional minute is $1.50.
Are Your agents American?
Is the Live Receptionist Service really 24 hours a day 7 days a week?
Yes. Our friendly trained receptionists are standing by 24 hours a day 7 days a week ready to handle your calls and grow your business.
How is Real Time Receptionist different from an answering service provider?
Real Time Receptionist represents your business as if they were in your office. Your receptionist will not only answer your calls but they will do so in a way that makes your customers feel comfortable and taken care of.
How will the receptionist greet my callers?
Our talented receptionists will answer your calls with a greeting tailored to your business. You can choose the greeting yourself or we can provide one for you. A typical greeting would be: “Thank you for calling any company, Jennifer speaking, How may I help you?” Whatever greeting you choose it will be delivered with positivity and professionalism.
How do you handle solicitation calls? Do they count towards my minutes?
We screen all potential solicitation calls so you do not have to waste your time on them. If you choose, we can block the phone numbers of callers who fall in to the “sales call” or “solicitation call” category, so that they no longer count towards your minutes. The initial call before the block, would count towards half a minute.
Do I have to sign a contract?
No. We provide our services on a month to month basis and you may cancel at any time.
Can you transfer calls to my cell phone or to another phone device?
Yes, of course! Our receptionist can transfer calls to any phone number (other than the one forwarded to us), calls can be transferred to a home line, cell phone, hotel line, or to your office line. Your receptionist will try every available outlet until they get a hold of you.
What if I require more minutes than your monthly plan allows on your website?
We are more than happy to customize a proper plan that fits your business needs. Please contact us
directly or fill out the Contact Us form with your requirements.
What are the main features included for Live Receptionist Services?
- Live team of professionals to handle incoming calls
- Call forwarding with caller ID
- Call announcing and screening
- Appointment setting and/or order taking capabilities
- Outbound customer service or sales calls
- Caller tracking & information logging
- Voicemail, and voicemail to email
Do you provide phone numbers or can I use an existing number I have?
We do provide you with a phone number you can forward your calls to or use directly. If you have existing numbers you would like to continue to use, you can forward those to us at no cost.
What is the cost for Live Virtual Receptionist answering alone?
This will depend on the package that is purchased. Please refer to our list of packages
How soon can my communications package be set-up?
Our set-up is instant. Once you sign up online your number is immediately active and our live team is poised to handle your calls. We get your personalized call flow typically programmed 1-2 days after receiving it back from you.
How do I pay?
We accept credit and / or debit card payments. We can only accept checks for larger accounts.
Is there a set-up fee for Communication Services?
Setup fee’s may apply and vary depending on which package you choose.
Is there tax applied?
No. The pricing is charged as listed on our website. No tax is applied.
Where are the receptionists located?
Our receptionists are all trained and work out of our east coast office in beautiful Lakewood, NJ.
Why Should I Choose You?
We are more than just a Virtual Receptionist and Live Answering Service company. We are a full service digital marketing company that can assist you in all of your needs on the web. From the ability to outsource a receptionist, to Google Placement, to effective website creation and management. We are your one stop shop for anything you might need. A remote receptionist really can change your business forever and we want the opportunity to show you that. When you leverage a call answering service you are taking your business one step in to the future of digital marketing, putting yourself above your competition. Real Time Receptionist has 8 years of experience in customer service and we have thrived and grown because of this. Building good customer relations is what we do best and we want to help you do the same.Let us show you how to gain and retain more clients everyday. With 24/7 telephone answering by your side you are sure to keep your clients happy, save more time, and continue to grow your business rapidly. Let us take the guess work out of customer service. If you are still not convinced check out the accolades
section of our website to see the positive press we have received all over the web.