CAPTURE MORE LEADS WITH A VIRTUAL RECEPTIONIST

VIRTUAL RECEPTIONIST SERVICES

As we continue on into the ever advancing digital age, and people turn to the internet for answers to all their needs, competition for customers becomes fiercer. As a business owner, you must consider anything and everything to be a potential avenue for increasing sales. The way your business greets customers or clients in their first interaction with you is especially vital. If you don’t have someone to consistently answer your calls in a timely and friendly fashion, you’re missing out on a good first impression, and your business needs a virtual receptionist or assistant.

 

A virtual receptionist is the first step if you need help with answering calls. But a virtual assistant can be so much more than just a voice on the other end. A virtual assistant is another person added to your team to be there for you throughout the day, from scheduling and customer service to sales and helping out in virtual meetings. A remote receptionist or remote assistant puts small mom and pop businesses on the same playing field and larger companies. An increase in productivity and availability means increased profits and peace of mind.

 

 

WHAT A VIRTUAL ASSISTANT CAN DO

The duties of a virtual receptionist vary based on the company you’re working with, but they may include the following:

• Call screening or call patching
• Appointment management and/or appointment screening
• Lead generation scripting

 

This last one is the most notable offering, since it’s not always included in a virtual receptionist package. For lead generation scripting, your virtual receptionist will walk callers through the next step toward doing business with your company using a pre-approved script. They’ll help turn phone calls into sales leads or potential clients.

 

WHAT HAPPENS WHEN YOUR BUSINESS IS CLOSED?

After you’ve put in the long hours of your day, you’ll want to rest easy knowing that your clients are taken care of. This is where a virtual assistant shines the most. After your company has put in the time to turn that cold call or “cold lead” into a “hot lead,” the last thing you’d want is to miss it when that potential client decides to call.

 

“Going beyond the call” or having someone there to answer the phone live after hours, is a special service that not all businesses offer. It tells customers that you’re going to be there for them, and it puts them at ease. Another special offering you can add is a multi-language operating system, so clients can choose their first language when calling your company.

 

It’s these small extras that truly put you above your competition.